Originally Posted by
Scottie Dog
I suspect that he's already don't that a few times but never received a satisfactory response.
Correct.
HAL are determined to brazen it out, having dug themselves into a hole that they can't now extricate themselves from. As I noted in a previous post, what started out purely as academic curiosity has morphed into a classic case study of corporate hubris.
Think about it - if HAL publish a points score for each airline, and claim that said score is an aggregate of the separate scores for seven different performance elements, why would they refuse point-blank to say how many points each element has contributed to the total score ?
Answer: Because to do so would make the whole thing fall apart like a trick cigar.