Originally Posted by
derjodel
LH has no honor. I guess they only care abiut their shareholders and nothing else.
I had a claim against them, delayed flight due to trchnical reasons (reason announced by the Captain!). It was was a clear case where eu passenger compensation applies. They called me to tell me they reviewed my claim, but it was denied. I wrote back an email citing one of the EU courts rulings right arter the call. And literary 5 minutes later ingot another call that now my claim has been reviewed and I was going to be compensated.
They are playing the same game, but of course, the suffering of those people due to their medical screwup is on another level. Disgraceful. And they will lose anyway. It‘s just to show to their shareholders they did everything they could to save that „expenditure“.
derjodel - You seem to hate Lufthansa deeply. Claiming they have no honour is simply ridiculous. I am not Lufthansa, never have been - but remember from my days as a airline station manager, many moons ago, a " claims culture " developed, often with the background of trying to get as much of the paid air fare back as possible. It caused the airlines to put the foot on the brake, and strictly adhere to the conditions of contract for self-protection. I do not refer to the original subject/comments. The EU regulations have caused more damage, than they helped, goodwill payments and ex gratia payments, which were very common in the old days, are out of question now.