The 'greyness' seems to be more of a feature of the plastic screen when compared to the glass of the older CRT ones. The plastic seems to have a texture to it that reflects some of the light from the overhead lighting. I'll try Rockwell Collins again when I get back off leave. I've had trouble with the seat motors but have had the most wonderful help from Ipeco, the manufacturer, who have sent manuals and wiring diagrams within minutes of me asking.
I'm hoping to get this screen back working since they seem to be somewhere over £55,000 each these days.