Originally Posted by
businessair75
By all accounts, easyJet were really struggling in FRA to organise ground staff (who were prioritising other flights) and not answering calls from EZY. It would appear also that the third party HOTAC provider struggled. I don't believe that its a case of low cost, don't care/shirking obligations more a case of a combination of problems or failures that combined to give a pretty poor experience.
Hmm - my experience is that this is unlikley to be a one-off. Maybe when yr stood in a hotel reception at 01.00 wondering why they don't know anything about you and the rest of the coach load of EZY pax, you might change your mind.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture.
BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent.