Originally Posted by
Final 3 Greens
This is an overhead of being in the airline business and should be appropriately resourced/managed, to provide an efficient and relaible service.
We're not talking about a corner shop, are we?
Disclaimer - SLF in airline IT
The thing is, it's the attitude that IT is an 'overhead' that is the issue.
You cost manage overheads.
You invest in core product.
The problems are not limited to IT (it's primarily a people cost), but to all the other areas that airlines nowadays consider overheads rather than assets - check-in staff, ground staff, air staff, pilots. Get good at what you do and bank some seniority and you are very much an overhead. Unless you're an accountant, it seems...