Originally Posted by
CW247
Airlines have probably the most complex and difficult to manage IT systems after banks. The shear amount of integration, and backwards interoperability they have to manage should give anyone with a serious understanding of IT systems sleepless nights. Upgrades and constantly changing (read innovating) things to keep up with the latest security patches and supported technologies is an extremely important yet risky task. You are damned if you do and damned if you dont. Failures like this make IT environments better understood and more robust for the future. Give them a break.
This is an overhead of being in the airline business and should be appropriately resourced/managed, to provide an efficient and relaible service.
We're not talking about a corner shop, are we?