HK Government and Cathay Pacific Management
Interesting analogy observed: The HK Govt spends the past 20 years ignoring the pressure building up in society, and arrogantly rejecting and ignoring the reasonable expectations of the populace. CX management spends the past 20 years ignoring the pressure building up within the ranks of the pilots, and arrogantly rejecting and ignoring the reasonable expectations of the pilot work group.
Well, we know how it's turning out for the HK Government....