Not one controller worth his or her salt will ever behave unprofessionally. I for one will professionally and safely deliver whatever service I'm required to provide.
It's probably been said before (not a regular reader of the NAS threads) but I'm afraid it will probably take an incident post 27/11 for a rollback of airspace and procedures. I suspect this will be east-coast closish to capital city in high density VFR areas.
ps/ it might be the PCs that i use, but PDF files take a lot longer to load than word docs.