Of all things that must change, is better delivery of The Offer of Service and the loss of values-based thinking at the top which erodes it. If you have never actually read The Offer, I would encourage you to do so for it is the closest thing you have to an employment contract. The current philosophy of the Chain fo Command is to protect the reputation of our Armed Forces at all costs, and not the service person who contributes to it. This allows for, for example, the cover up of injustice within, leading to the total loss of the reputation one wishes to preserve of course.
An indicator that leads to this outcome is in matters of military justice that involve you, Defence will investigate itself, and mark itself, for itself. If you disagree with the outcome of the Chain of Command as a result of what is an 'ineffective, inefficient and unfair' complaint process give the way that the Chain of Command exercise it, you can invite The Ombudsman to take a look. But... before wasting your time there, you would be wise to note that whilst her decisions are binding, her recommendations are not. The wrong that she may record, years later, is left to Defence to right, should they wish to do so, and only in the way they want to do so as a means of protecting the reputation - not you.
Your Ombudsman has no power - but she does have a £2M annual budget.
Those who serve need better access to justice and independent advice as to how to go and get it.
Yesterday, to better help you then and your families, and veterans, should you ever find yourselves entangled in military (in)justice, you can now get that independent advice and counsel, free, from those in the know. A bunch of capable, credible and highly committed people have set up Justice4Troops for you. Look out for Justice4Troops coming your way. It is the first of its kind.
With The Offer failing to deliver true to its purpose, you(we) will continue to endure the poison that ruins the lives of our people when investigations of complaint are done BY the military, FOR the military in order to meet he military need - which is not you. It is the reputation as the first order. The new Defence authority will deliver the same outcome - injustice perpetrated by the some of the worst in Defence against some of the best in Defence, then you will be abandoned and isolated if you dare to complain. Should you complain, you will then find that you've no independent representation nor the means to access justice whilst at the same time, you find yourself being punished for complaining about something serious - sexual assault being an example, such that offence repeats itself due poor investigation with the opportunity to learn being lost. We must introduce an independent line of enquiry as an end to end.
If you do not have a safe means to secure justice for your people, and currently those who serve in our Armed Forces do not, then you have no Offer worth its salt. That may contribute to the ongoing retention and recruitment crisis, which in turn, the Chain of Command, being unable to recover either, places yet more emphasis on reputation as part of the cover up, but at your expense.
If anyone knows how to set up a website for Justice4Troops, and/or a FB site, pm me please!