Originally Posted by
73qanda
I have offloaded a passenger before based on the CM’s opinion/ reports and on reflection thought that a different CM would have been able to keep things calm and under control. The Captain is kinda hamstrung though because if you don’t back up your CM you have a different issue to deal with. Also, it is rare that the Captain can make their own assessment. Probably worth pointing out that I’ve offloaded others based on CM reports and it was definitely the best option.
A very good example.
As the Captain receiving the reports from several CM's and noting that one has a very high offload request compared to others, continuing to just offload at that CM's opinion could leave you open to disciplinary action (for not bringing the CM's high incident rate to management attention and loss of customers as a result).
Some Cabin Crew should have some better fatigue limit requirements, I think I would make a very grumpy CC on some of those rosters.