Originally Posted by
Sam Ting Wong
Let's assume for the sake of the argument your numbers are right.
I don't understand why this is your or my problem. So they leave again, or think about leaving, or don't leave but would like to leave, or maybe they stay for now and leave in a few years etc etc.
So what?
High turnover rates are very bad for the airline over time. The product, culture, and ultimately profits (losses) of the airline become detached from those providing them. The intangible efforts trend towards zero, and all that is left is a zombie workforce churning out a marginal product, a negative culture, and very likely resulting in low or no profits.
Airline operations are not producing widgets (Coca Cola) in some Chinese factory. They are complex and dynamic. Western airlines have figured this out. Sadly, CX is where those airlines were about a generation (20-30 years) ago. The Management thinks it can simply cut its way to profitability. Wrong! They need to provide VALUE for both the customers AND the employees!!! Right now, they are doing neither in most cases.