Hey, come on guys this is Australia. You should be used to it by now.
If you want a real chuckle ask for the Flow Controllers phone number ( they will give it to you if you say it is either that or an ASIR) and find out how they really make decisions. On the other hand you might not want to because its very, very sad.
And they really, really do think they are worlds best practice!
And its never, ever going to get any better.
Pathetic.