Originally Posted by
BedakSrewet
Since it was a brand new aircraft, and assuming that Boeing has a Jakarta based tech. rep , was he ever consulted after the aircraft landed from Den Pasar, and assisted in the trouble shooting ?
I do not know about Boeing but another aircraft manufacture would have "aircraft support" included in the sales agreement.
For India on a small order of aircraft there was x hours of aircraft support given I think over one year and included a qualified engineer (mechanic) and/or technical records/maintenance control functions onsite. This equalled around one man for 5 months.
So I expect it is very variable - that said the MAX was sold as the same "almost" as a NG (pilots only need an hour on the iPad), so it is very possible the aircraft support was traded for a reduced sale price (more training reduction and another hole!).