Blimey - I caused a (mini) stir!
To me this is a pilots hangout. It's (in my mind anyhow!) not primarily concerned with passengers rights... I (We?) are more interested in the details of the incident to enable thinking of the next incident that we might have... So, I'm not interested in the callsign, the label at the top of the ticket, just the actual operator and the type concerned - So that I can attempt to understand the SOP's in use, and how such a thing might have happened. And maybe we (pilots) can learn a thing or two!
I hope you can understand where I'm coming from!