Originally Posted by
Snyggapa
This neatly sums up the crux of the matter in my opinion. Both issues need fixing, it's not one or the other
We used to say that good interaction design is the flip side of the training coin. They cannot be separated because they are a single entity – inter-face.
When the human/machine or human/computer interface is intuitive then training can be simple and clear too. But if the former is badly designed and confusing then NO amount of quality training will make the darn thing fly.
And I remember a time when Boeing not only understood this, but invested so heavily in the related research that their techniques were a reference point for anyone wishing to construct user laboratories and recording procedures outside the aviation industry.
But that was 30 years ago, and more. As I read these threads, I wonder how much of this thinking remains today?