Originally Posted by
Snyggapa
This neatly sums up the crux of the matter in my opinion. Both issues need fixing, it's not one or the other
As indeed our culprit suggested in an earlier post:
You are falling into the cognitive trap of believing that this must be an either/or proposition. Problems with design and problems with training are not mutually exclusive. In fact, I'm willing to bet that the final reports are going to have a long list of primary and contributory causes. It would be quite a shame to fix just one of them.