Originally Posted by
ATNotts
As an outsider that tells me two things. First, Swissport are a sh!t employer, and demoralised employees are less likely to turn up if they feel a tad unwell, and less likely to got the extra mile because they aren't appreciated for doing so; and secondly they aren't paying an attractive enough wage for the job to adequately staff their operation.
I'm sure that all handling agents must suffer similar issues so far as point two is concerned. How you treat your employees who are willing to work for the rate offered is something that most certainly is within their control.
Handling agents in the UK struggle to recruit for peak season operations, mainly because UK airports are so seasonal, there are several handlers fighting for the same business and want the cheapest deal. Airlines get the service they pay for. If they paid more for service, Handlers and service providers could pay their employees more attractive wages and recruit to full potential.
If Swissport, or any handler for that matter, were so sh!t, the Airlines wouldn't stay with them.