Manwell
Have to agree with Cactus Jack and balance on this one. This is a classic case of the customer service agents and ground staff not doing their job properly. I personally don’t give a rat’s ass what has happened on previous flight. It’s the Captains license and his career if CASA want to pursue this or worse if they were on board. I like anyone feel sorry for the blind and deaf but they are subject to the rules just like the rest of us. I wish people would give this bleeding heart thing a break. It is starting to get old.