hi head,
I'm very sorry you have to fight against italian bureaucracy slowness, but please when you refer to enac guys don't say "the italians"
, we have just finished to discuss an "italians vs. rest of the world" topic
. I can assure you that we are all hard workers (and nice people to know too) in italian aviation, I hope you already know this, and yes, may be a small amount at ENAC too. However we all hope the whole thing is truely going to change, they (enac) just relocated all their main offices and there are rumours they bougth computers too!!!!