The guy complained about the long check-in queue, which can happen at any airport but he claims to have joined another long queue to check his boarding pass 1 hour before departure. He then hit another queue to pass through security. Every time he mentioned his concerns to staff he is told him to carry on waiting in the queues as they offer no help. Now we are not talking about a Heathrow sized terminal at SEN so once passed security he would have been seconds from the gate yet up to 30 passengers also missed the same flight. All this in March before even Ryanair had launched. We will never know how many flight were departing around his flight time but it won’t be more than 3 I would have thought.
Stobart controlled the entire process from providing the check-in staff, to checking the boarding cards, then providing the security staff and even the gate personal so they cannot blame anyone else. It sounds like the airport is run on a shoe string with next to no staff yet Stobart spends millions on infrastructure projects. This is an easy fix to let’s hope the airport gets its act together real soon and gets ahead of the curve as the airport should have no issues handling its present passenger levels.