Originally Posted by
Expressflight
Skytrax certainly seems to attract a very large number of poor reviews for some reason. I see that LTN averages 2/10 from all reviews, STN 2/10, LCY 4/10, LGW 4/10, LHR 4/10 and surprise, surprise SEN 6/10. I suggest PiiR's keeps well away from those other airports' reviews as he hates reading them so much.
Good idea, best not to mention Southend's downward trend and to ignore passengers complaints as irrelevant. Sounds like management speak to me. People here were quick to raise their glasses to reports about how good the customer experience was at Southend but don't like the cold facts that it is all starting to go wrong.