Several years ago we set up a small community group for people in the village who had a specific hobby. It was decided that a web site would be useful to show photos of the items the group had produced and as a problem solving forum for the members.
We paid a local company to build the web site and maintain it as required. All went well for some time until we noticed that the site became very difficult to find online unless you input the web site .com name. A bit further investigation showed very few meta tabs or keywords. Also the Domain renewal fee was far in excess of the actual cost.
We have decided to change company and employ a member who has excellent IT skills. However as the current company registered our domain name I understand that they "own" the domain name and are not legally required to transfer the name over to our new suppliers. Is this fact or just urban legand?