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Old 31st October 2003 | 04:22
  #126 (permalink)  
Flying Bean
25 Anniversary
 
Joined: Oct 1998
Posts: 232
Likes: 1
From: Lusaka and Joburg
A Response from Ryanair!!!

First an apology to Ryanair. I faxed them my ‘complaint’ on the 4th October. They actually responded on the 8th October. Unfortunately they answered by post so I only received their reply here in Darkest Africa on the 29th Oct. But full marks for a quick response. I apologise for thinking they did’nt care!!

The relevant part of my letter to Ryanair was as follows:-

“is smoking allowed on the flight deck of the Ryanair aircraft by the crew or anyone else for that matter?
There is a debate on the internet at the moment on this subject and we are under the impression that smoking was prohibited throughout the aircraft, not just the cabin”

I reproduce the exact text of their reply:-

QUOTE

Without Prejudice

Dear Sir,
Thank you for your fax dated 4th October 2003

I have noted your comments and would like to advise that you may not smoke in any part of the aircraft operated by Ryanair. Failure to adhere to this regulation may result in severe criminal penalties being brought against you as well as a disruption fee of 1000 Euros (or equivalent) being charged against you by Ryanair.

Should you require any further information please do not hesitate to contact me at the above address.

Yours sincerely

Maureen Noonan
Customer Standard Executive”

UNQUOTE

Quite an emphatic reply. Little bit disingenuous in that it tells me that “you” may not do, as opposed to the crew, but clear enough.

So FMC Apprentice I suggest you do a few dozen copies of this letter and leave them ‘lying around’ in the various flight decks you occupy or even drop a line to Maureen. After all she is an executive of the airline!! ( I will drop you a Private Message)

By the way. I copied my original letter to SAA here in South Africa asking them to also confirm that there was No Smoking on their flight decks. No reply so far despite 3 follow up faxes.

Last edited by Flying Bean; 31st October 2003 at 12:05.
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