A perfect microcosm for larger industry issues
This comments thread is a perfect microcosm for a larger set of issues in the airline industry. From the way CEOs talk to the investment community, to the way front-line staff interact with customers, there are, on the one hand, those who think they are in the transportation business and that their primary job is to move airplanes around the globe, and, on the other hand, there are those who realize they are in the hospitality business and that their primary job is to provide a set of services and experiences that attract and delight customers. The traveling public and Wall Street are paying attention. LUV and JBLU both trade at 12.5 times earnings, UAL trades at 8.5 times earning and AAL trades at under 8. If you refer to passengers as "SLF", you may be part of the problem.