Originally Posted by
DC3 Dave
Used the lounge very recently. I travel extensively and use lounges throughout the world but I concur with the comments in the articles. Unfortunately, the Southend lounge is below average. Not sure you can call a pancake making machine and steam warmed hot dogs as sufficient hot food selection.
WiFi was congested too, yet there was only approx 10 people sitting in the lounge. No easy open view across the ramp and airfield, felt more like a GP's patient waiting room, with day glow artificial light lamps positioned in corners.
To finish on a positive, staff on front desk and inside the lounge were smiley, cheerful and very polite - staff deserve a thumbs up
SEN airport manage should constructively take onboard the comments (pardon the pun), revisit the situation, reposition it, natural light views of the airfield, review the hot food choices and presentation, it's not good right now, especially if lounge access annual membership card holders are paying premium for lounge access and service levels, which isn't being provided to a reasonable standard.