One of my last rostered duties 4 days before my retirement was to attend a "diversity awareness day" run by a Welsh women, living in Japan and making a mint by regurgitating out dated diversity theories (another Pete C idea on how to ingratiate himself with upper management to secure the DFO job in a few years). One of the cornerstones of her presentation was that "diversity" was to be appreciated but under no circumstances singled out or it's recognition made mandatory or written into compliance documents as these moves only serve to allienate groups that could be considered "diverse".
So having spent a small fortune on these "diversity days" the management has now ignored the very essence of the theory and decided to put the spotlight on one particular group in CX. Women.
What next ?Pilots with blue eyes ?