Originally Posted by
TartinTon
Having had the "pleasure" of dealing with Amadeus on the systems side I can only say get used to the pace with which they respond to any non-critical (from their perspective) system issues. Their support of what they feel are non-critical functions for them i.e. doesn't earn them any money is disgraceful. Considering Altea gains Flybe absolutely 0 functionality over what they had before, I can see why the previous IT director was shown the door. I can only assume the first bills started coming in and people asked questions as to why there were additional zeros on the end of what they used to pay!
How do Amadeus continue to sell product if it’s that bad? Surely the community is pretty small and word gets around/people move. If the product is expensive and support poor, how do they win tenders? I’m under the impression that Altea is quite flexible and powerful, but that comes at a steep cost. Airlines like LH and BA use it, AF/KL too. Seems to fall over quite a bit at BA though.
Is such a capable, powerful and expensive system really needed at an independent, low-cost regional airline? And will it be thrown out in short order when the VS brand takes over the BE flying?