Haha..., ANOTHER survey ! If a company's success was measured by the number of surveys conducted, CX really WOULD be the worlds greatest airline. As the more eloquent above me have pointed out, this is nothing more than another deflection to senior management, who they hope are being fooled into believing that some sort of real management is being done in HK. Sadly, as someone else mentioned, the house is continuing to blow down (burn down!). Dan Buster, your post was right to the point. Shame that the AM and the CK's of the world are only listening to the voices in their heads.