(Warning...thread hijack)
Well, if we're gonna start BA bashing.
I think a big thanks goes to BA for including NATS Heathrow staff, who provided the pointy one with a service day in day out, in their little bash. Especially some of the more experienced guys and gals (our buddy Heathrow Director comes to mind, or some of the 30 years plus controllers)
I know this sounds like sour grapes (and probably is...)........