It's not new, it's been going on since the handover. The best that can be said is that it's very gradual and, compared to other carriers, the team in general at WN haven't suffered from it yet. Still, yeah, you leave operations in charge of a company and they will eventually strangle it with a spreadsheet. Apple is a harsher example, but they were a more cutthroat company under Jobs, so it's to be expected. It's a shame to see, if it continues. Southwest truly is one of the last American companies you could truly admire. I hope that doesn't change. It won't be because of the people who work there, if it does, it'll be because of the management post-Kelleher/Muse/etc.