I agree with the above. Let us not forget, although this is predominately a pilot's forum, that many other sectors and departments of the company feel the same way about the managerial style. The rot is not one worm on our side of the apple.
As you ask around the other departments it is appalling that a publicly quoted company can be reduced to having such a dis-functional workforce. Recruiting top management from such a small educational sector as Swire has done for many years has missed out on the diversity that an international company requires. The corporate culture has become toxic and abusive in around the last twenty years.
M mole you are probably right. It is almost beyond fixing. The Gordon Bethunes of the world are almost extinct, and that is the management style that would be required to recover CX to its former glory of a workforce that would walk over broken glass to get an excellent job done.
In the last couple of days I have been reading the wannabees forums destined for CX. It is woeful.