Originally Posted by
TURIN
The BA golden ticket thing does seem to work. I know of an engineer who received one after taking a business class seat apart to recover a passenger's pen!
BA also have an internal social media thing and I have seen tweets and emails from passengers reproduced on there quite regularly when compliments have been given to crew.
I've emailed United and Delta over the years and received some nice personalized responses. I would like to think that those who I felt went above and beyond eventually were at least notified. But then again, I remember a United pilot that used to had his business cards out to all the pax as they boarded so perhaps management loses the gratitude in a massive repository sometimes.