Originally Posted by
unitedabx
Totally agree. These outsourced agents couldn't give a toss about CX. Tomorrow they will don the uniform of another third rate airline and pretend to work for them. They have no loyalty to CX, why should they. Take LHR for example once the jewel in the crown of the CX metwork now reduced to being manned by teenagers at check-in and boarding gate and apprentice engineers waiting for their call up to VS and BA. Third party outsourced service repping doesn't work. tried 10 years ago by the majors, they soon returned to home grown talent not "the hired help".
Lets see the bright spark who dreamt this up try to apply it to Hong Kong. Outsource buses, enginnering, housing, catering, cleaning ...... Oh wait they did that already ( all to Swire companies of course ) and look at the mess those departments are in. Not enough HAS buses, towbars that snap,inedible airline food and slave labour cleaning staff.
Sounds just like Qantas. $26 an hour for full time casuals , no sick leave or holidays. They hate management and the company. Catering sold to Dnata and staff with just under 20 years discarded. For those lucky to get another full time job with Qantas back to year 1 money and bottom of the list for staff travel.