Originally Posted by
main_dog
FCO had the same sad fate, only two of the CX guys left now.
Next time there’s an AOG/WX/strike goatf#k I pity those two, trying to deal with 350 angry pax all by themselves while the “rent-a-ground-staff” react with a shrug or disappear. But of course the inevitable decline in CX customer service is more than offset by the co$t $aving$, that’s the only thing that determines the managers’ bonuses you know!
Totally agree. These outsourced agents couldn't give a toss about CX. Tomorrow they will don the uniform of another third rate airline and pretend to work for them. They have no loyalty to CX, why should they. Take LHR for example once the jewel in the crown of the CX metwork now reduced to being manned by teenagers at check-in and boarding gate and apprentice engineers waiting for their call up to VS and BA. Third party outsourced service repping doesn't work. tried 10 years ago by the majors, they soon returned to home grown talent not "the hired help".
Lets see the bright spark who dreamt this up try to apply it to Hong Kong. Outsource buses, enginnering, housing, catering, cleaning ...... Oh wait they did that already ( all to Swire companies of course ) and look at the mess those departments are in. Not enough HAS buses, towbars that snap,inedible airline food and slave labour cleaning staff.