FCO had the same sad fate, only two of the CX guys left now.
Next time there’s an AOG/WX/strike goatf#k I pity those two, trying to deal with 350 angry pax all by themselves while the “rent-a-ground-staff” react with a shrug or disappear. But of course the inevitable decline in CX customer service is more than offset by the co$t $aving$, that’s the only thing that determines the managers’ bonuses you know!