FRA Staff "re-organisation"
I was sad to hear that around 50 CX staff at FRA have been laid off, sacked, transferred to lesser duties and generally stiffed over. They were one of the shining stars in effective, friendly and efficient outstation operation and I feel privileged to have worked along side them.
Hang the best, "Pour encourage les autres," was the British navy way. It seems to have percolated through to CX management.
Go well guys, there is a better life after Cathay.