Isn’t that the truth? CX is in shambles.
You should have seen the Jellyfish slink around yesterday. Talk about a fish out of water, looks like he’s about to get sacked. I sure hope he stays. I think he genuinely wants to repair the relationship with the pilots, but that might be impossible given the cannibals he works for on the 9th floor. He’s like a car salesman stuck between his bosses and a determined buyer, not much he can do when neither side will budge. So he’s out hunting for new suckers to join on POS18. I can’t say that I blame him, which is why our job is to educate these guys and gals about the extreme shortcomings of the offer.