"I’m sure you’d feel more incentive if it was your holiday delayed or ruined"
I wouldn't be happy but I wouldn't be surprised either. When I travel on business or pleasure I think about the weather, public holidays, strikes etc - if i MUST be somewhere on a specific date I add in some extra hours or days - and that applies to cars/trains/planes
It's amazing so much of the ssytem works the way it does - but we've come to expect perfection every time, all the time - and that is ... unlikely I'm afraid