I’ve booked a family member full fare, twice, before learning that it’s just not a good idea!
The cabin crew and checkin staff were cited as the reason that this member will never accept my offer of a free fare on qf again. I’ve also endured 2hrs + WAITING, for call centre reps whilst trying to correct an issue.
Do I blame our crew, checkin staff, call centres? No. I expect that’s just how demoralised some are at the moment. Interesting to note that a lot of posts on qantas’ fb page are complaints about the call centre waiting times.