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Thread: Do complements sent to airlines make any difference?
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Old 18th Jan 2019, 20:14
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easyflyer83
 
Join Date: Sep 2010
Location: U.K.
Posts: 1,869
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easyJet in particular are good at ensuring feedback reaches crew. They receive thankyou cards from the company with the feedback.

The social media team can also be good in forwarding comments made on the Facebook/twitter feeds too.
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