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Old 8th Jan 2019, 01:21
  #24 (permalink)  
ThreeThreeMike
 
Join Date: Dec 2013
Location: Dallas
Posts: 94
For many years Herb sent me a birthday card. Well, someone at Southwest did, but his signature was on it. I suppose at some point there were so many Rapid Rewards members, it became expensive and unmanageable.

Just another example of the focus on customer relations at the airline.
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