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Old 8th Jan 2019, 01:21
  #24 (permalink)  
Join Date: Dec 2013
Location: Dallas
Posts: 94
For many years Herb sent me a birthday card. Well, someone at Southwest did, but his signature was on it. I suppose at some point there were so many Rapid Rewards members, it became expensive and unmanageable.

Just another example of the focus on customer relations at the airline.
ThreeThreeMike is offline