R.I.P. Herb Kellerher. A great airline leader
One of the great airline leaders of all time passed away yesterday. Herb Kellerher, who founded Southwest Airlines. His ethos was that "employees came first", customers second. Take care of your employees and they will then take care of the customer. Wise words from a wise man. There isn't a manager in Swire/CX who is fit to even shine the shoes of this man. Rest in Peace Herb.
A quote from the obituary:
".....Under Kelleher, Southwest’s culture of “employees first” was also formed. With help from many of Southwest’s first leaders, Kelleher created a company culture that made work and traveling fun. Southwest was and is still known for its quirky in-flight announcements and giveaways such as liquor bottles and ice buckets.“Employees came first. Employees first, customers second, shareholders third. If the employees serve the customer well, the customer comes back, and that makes the shareholders happy,” Kelleher told CNBC.....".