My understanding is that at the end of the "strike" the pay rise given to the pilots was greater than that than was asked before the dispute.
But it was actually a concession on work/hours/rosters that was required to get the large pay increase for the pilots.
Give and take is required in negotiations - arrogance is not.
What is arrogance?
Many would say SLF are arrogant, others the persons that termed the phrase SLF as being the arrogant ones.
Bottom line is the front of the tube these days care less for the souls behind than in days gone past, in return they are treated the same as they treat others (to a lower standard).
That has nothing to do with Bob - just the general decline in the industry that lives of past glory.