Originally Posted by
Espada III
24th December at 0715. Only four out of 13 security lanes open on main level. The wait was over an hour. Constantly blaming the passengers (not getting everything out for X-ray) instead of understanding that it is Christmas, people have lots of stuff so they need to increase staff provision to accommodate the increased numbers and potential for increased manual searching. No customer service.
So I didn't buy any duty free nor any magazines. What a waste of time and lost monetary opportunity.
Which morons run the airport? Could not organise a party in a distillery.....
Not much better on 23rd. Most lanes closed, we were directed to lane 12 which had stalled due to only one search personnel. They kept sending people to this stalled lane - even though other lanes were free.
we were not allowed to relocate to a free lane as “not possible once allocated”
Embarrassing incompetence even when relatively quiet.