Originally Posted by
swan1980
However, I got complaint from some of them, and this can lead them to use other shops. So it is a very tough balance to handle a customer to be happy, and avoid to mess up in an audit from the authority. Of course, no one wants to pay a complete overhaul "just because TSO is missing....".
For comparison, under the FARs (FAA) every owner/operator is required to maintain and track all articles and products with life limited parts. And in some operations, they are required to maintain and track overhaul times. If an owner/operator fails to maintain that record they are in violation of the regulations.
On the other hand, there is no regulation they must forward these times when they remove an article or product from service and route it for replacement or overhaul. However, since a repair shop requires that specific information in order to provide the most cost-effective and complete service it falls to the owner/operator to provide all required records or face the consequences: a complete overhaul with replacement of all life limited parts. Don't sell yourself short.