Originally Posted by
Falcon666
Following a recommendation from our shareholders we are looking to improve the current customer satisfaction scores at LLA and require a strategy to achieve this and, year on year, improve. The strategy should highlight quick wins and longer terms plans to enable success as soon as possible.
Quote from latest Tender, The shareholders have at long last recognised that LTN needs to get its act together and promote a better experience!
Time will tell
Why do they need to tender to find out their issues when they can go to this website for free
https://www.airlinequality.com/airpo...luton-airport/ Complaints are mainly about staff attitudes, queues, a lack of seating, drop off charges and the departure gates. The strategy should be investment including fixtures and fittings which plays on the subconscious mind.