Originally Posted by
Carrier
SATA Air Azores is stonewalling over paying compensation for substantial delays and replacement clothing. It apparently exempts itself from EU laws and regulations.
Our flights between Calgary and Lisbon were substantially delayed in both directions. In addition our bags, and those of at least two dozen other pax, failed to arrive in Lisbon.
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EU261 purely relates to flight delays and cancellations. You say that the flights were delayed in both directions. By how much? I note that you later say that the first flight left Toronto 2 hrs late but it is the arrival time that matters (actually the time that the first passenger door is opened).
This give advice on what you can claim for lost/delayed baggage (Note that this is UK advice. Portugal could be different).
https://www.citizensadvice.org.uk/co...layed-luggage/