Hi climber314,
Agreed its a laborious job but that's why there's a niche in the market for it I suppose.
Thank you for your kind words, I am hoping that I can write back in a few days/weeks that either the company has finally come good on its promise albeit massively late and provides me with the information or that I manage to recover my money through various means.
It could be a great company with great service....but at the moment its just wasting my time, and who knows how many others.
SFFH