Have you notput this on the D & G forums. However I am sure that they will require the usual 'What the most dificult thing you evr done' how did you resolve it. Examples of tact, a little humour and a bason full of knowledge about the airline its product and its partners plus earnings and how many people it employs. A good knowledge of the airline business always enables you to shine when it may niot be expected. I assume if you are here you already have some knowledge of this choatic industry.Good luck!