Oh now you've got me started on Equiniti!
My mother died a year ago and the executor (my wife) spent eight months arguing with them about share owner ship etc etc.
As joint beneficiary with my brothers (one in Germany, one in France ) I opted to be the sole point of contact in the UK, to make it easier.
Cheques started arriving made out to "Mrs Cliver029 senior deceased" and beneficiaries, try banking that! so they asked that we all sign their transfer of authority form
over to me, form goes of to Germany then to France back to me, and off to Equiniti recorded delivery, chase it up nothing , they lost it! do it all again
this time ordinary post (i was told by someone in the know that recorded letters to them go elsewhere and get lost!!) I then get share certificates
again sent to my deceased mother......... and wait for it and my brothers. this is just a tiny tiny portion of the whole saga....I could go on and on
Always quite friendly on the phone(if you could get through) but usless.
Cliver